![]() ![]() Following your feedback and email chain, we have issued a refund for your purchase on the 14th. However, we appreciate that this may not have been a viable option for you under the circumstances. In order to maintain quality control and customer satisfaction, it's standard procedure for us to request the return of faulty items for internal investigation. We completely understand your frustration and disappointment upon receiving the out-of-date Twisted Ice Cream vape liquid. Hello Dani, We would like to personally apologise for the recent issues you've encountered with your order. Reply from Flawless Vape Shop UK 1 days ago We value your feedback and would like to make amends for any shortcomings. If you have any further concerns or if there is anything else we can do to rectify the situation, please do not hesitate to reach out to our customer service team. We appreciate your patience and understanding throughout this process. ![]() We understand that this situation has led to disappointment and frustration, and we genuinely apologise for any negative impact it may have had on your overall experience with our company. However, these factors do not excuse the level of service you received, and we take full responsibility for any inconvenience caused. Additionally, we regret to inform you that a key staff member was unavailable at that time, which further contributed to the delay. Please note that during the time of your order, our warehouse was experiencing a high volume of orders, which may have caused some delays in processing. We assure you that our team was actively looking into the matter and working to resolve it as efficiently as possible. We apologise for the delay in getting it to you, and we acknowledge that our communication with you throughout this process may not have been up to the standard we aim for. The remaining portion of your order was dispatched on the 14th of June. Hello there, We sincerely understand and apologise for the frustration of only receiving half of your order and the subsequent delay in receiving the rest. Reply from Flawless Vape Shop UK A day ago ![]()
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